Shipping & Returns
SHIPPING AND DELIVERY
GenEthix will ship the products ordered by you to the address indicated in the Order Confirmation. This address has to be located in Canada. Delivery times provided by GenEthix are estimates only. GenEthix shall not be responsible for any damages or costs resulting from any delays in delivery. Unless otherwise stated, all prices quoted do not include shipping and handling charges and, when applicable, sales taxes.
SHIPPING & HANDLING
All orders processed through genethix.com are delivered using Purolator Canada shipping services. All orders are provided with a unique tracking code. Genethix.com enables consumers to choose from two shipping options:
Purolator Economy: This service is available to all provinces across Canada. Delivery takes up to 10 business days after being processed.
Purolator Express: his service is available to all provinces across Canada. Delivery takes up to 3 business days delivery, after the order has been processed.
Please note that during holiday periods or special events, time for deliveries can go up to 10 business days.
All orders are subject to shipping rates based on the service level selected:
We will fix mistakes with orders at our expense as long as the product is not opened (LOOK AT YOUR PRODUCT BEFORE YOU OPEN IT)
All problems with orders must be reported within 24 hours of receiving product.
No unauthorized returns / No returns on opened merchandise.
25% restocking fee will be charged on all returns.
Shipping charges will not be refunded.
Any damaged product must be received by us before any credits or product reshipment within 15 days of the sale.
We reserved the right to change prices at anytime without prior notice.
PLEASE READ Manufacturer Directions and warnings before using any product.